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  • 2013/7/30 1:56:05 Михаил Юрьевич :
  • Order No. 920130624055829271020    View this Order
  • In the order came second-hand goods.
    1. No advertising sticker;
    2. No protective film;
    3. Disrupted cable packaging;
    4. Crumpled, torn box with cables;
    5. Numerous scratches around the connector USB;
    6. Not holding cap;
    7. In the box lay the back of the tablet
    All of these points give me a reason to say that the tablet is not suitable for quality. Please complete the order and sending a new (not was in the use) tablet.
    Upload Image:
  •  
  • 2013-07-30 01:58 You :
  • additional files
    Upload Image:
  • 2013-07-30 14:09 Admin159 :
  • Dear Customer:

    Sorry for inconvenience  caused  you,

    Actually ,All the products are tested well before sending out . they are new brand.

    this product include the below accessories

    Ployer MOMO7 Dual-Core 1.6GHz Quad-Core GPU 1GB/16GB Android 4.1 Dual-camera HDMI 7-inch IPS Ultrathin Tablet PC (White)
    1 * Power Charger 
    1 * USB Cable 
    1 * User Manual

    So it hasn't protective film on it , Sometimes, It has been damaged in the transmit .

    Hope you can give us more understanding .

    I want to know it it can be used normally,  We can send you a coupon with 10usd for compensation ,ok ?

    kind regards

    alice
  • 2013-08-01 16:34 You :
  • I had booked the plates for gifts, and so it turns out that I will give a used tablet. In order No. 10201306240452088081 came a normal tablet. Please make sure that order No. 920130624055829271020, to send a new tablet.
  • 2013-08-02 14:21 You :
  • Why you do not answer my messages? Such a tablet I can not present to a friend, a tablet-hand. What do I do? book you have another tablet? where to determine this?
  • 2013-08-05 16:41 You :
  • Suggest such an option. Former Used leave myself. I order a new one for $ 50 (2/3 of the $ 75).
  • 2013-08-05 17:27 Admin159 :
  • Dear Customer:

    Sorry for inconvenience  caused  you,

    Do you mind us sending you a coupon with 10usd for compensation ?

    kind regards
    alice
  • 2013-08-05 18:12 You :
  • I'm ready to buy another NEW one for $ 50 (two thirds of the $ 75). Invoice for 50 $ Ployer MOMO7 Dual-Core 1.6GHz Quad-Core GPU 1GB/16GB Android 4.1 Dual-camera HDMI 7-inch IPS Ultrathin Tablet PC
  • 2013-08-06 10:13 Admin159 :
  • Dear Customer:

    Actually, We have no profit on this order.

    If you can keep it ,We can apply for 15usd coupon at the most .

    Can you accept it ?

    kind regards

    alice
  • 2013-08-06 10:13 Admin159 :
  • Dear Customer:

    Actually, We have no profit on this order.

    If you can keep it ,We can apply for 15usd coupon at the most .

    Can you accept it ?

    kind regards

    alice
  • 2013-08-06 21:32 You :
  • what the price will be for the same tablet if I'll order it.
  • 2013-08-07 14:08 Admin159 :
  • Dear Customer:

    the price is USD 110.16 on our website.

    Do you want buy it again?

    kind regards

    alice
  • 2013-08-07 14:46 You :
  • Yes, but at the price of a used $ 50 (two thirds of the $ 75). Otherwise, please inform the procedure for exchanging goods of inadequate quality
  • 2013-08-07 17:26 Admin159 :
  • Dear Customer:

    Sorry that  We can't accept 50usd for another one.

    Now can you use it normally ?

    I really hope you can keep it ,If you don't want , then We will arrange for exchange .ok ?

    kind regards

    alice
  • 2013-08-07 23:27 You :
  • I agree to the $ 15 coupon. Term of is unlimited the coupon? How to use a coupon?
  • 2013-08-08 14:50 Admin159 :
  • Dear Customer:

    ok ,the coupon code is
    BuySKU-k24bk

    Please be note that the product cost should exceed the coupon ,then you can use it .

    kind regards

    alice
  • 2013-08-08 16:06 You :
  • validity of the coupon is limited?
  • 2013-08-08 17:52 Admin159 :
  • Please use it before 31-Oct
  • 2013-08-08 21:16 You :
  • Limitation on terms do not suit. Give details of the procedure for returning the tablet.
  • 2013-08-09 11:25 Admin159 :
  • Dear Customer:

    ok ,We will extend the time to use it .

    kind regards

    alice
  • 2013-08-09 13:25 You :
  • ok!
  • 2013-08-09 14:00 Admin159 :
  • :)
  • 2013-10-05 14:01 You :
  • After months of operation broke USB. In the workshop said that the tablet was under repair USB. You have sent tablet after the repair! This is outrageous! I want to return the tablet. Tell the procedure for returning!
  • 2013-10-09 09:43 Admin159 :
  • Dear Customer:

    Sorry for inconvenience  caused  you,

    If you return to us ,then you should assume the shipping cost back and forth.

    Can you accept it ?

    kind regards

    alice
  • 2013-10-09 13:54 You :
  • No! Reason for return - deception customers. I bought a new tablet. Received the was in the use tablet with a defect. In this case, the costs borne by the seller. I agree to exchange for new goods.
  • 2013-10-14 16:12 You :
  • I need a new tablet or return the money
  • 2013-10-14 16:12 You :
  • I need a new tablet or return the money
  • 2013-10-15 17:27 Admin159 :
  • Dear customer,
    Thanks for your email.
    We are sorry for the problems, you can also return the package to us at your cost by registered mail way with a tracking number,not by express airmail. and email us back with the photo of the postal receipt and the tracking number. We'll have the return product checked and arrange the resend if the problem was confirmed. Plz do keep the the accessories and outer package are intact, otherwise a refund or resending is not permitted.
    We will change the product at your request after we receive the package. About the postage make up, please take the link as the references:http://www.buysku.com/Help/helpDetail-37.html
    However, please make sure that the package meets the following requirements: 
    First, the product hasn’t been used, quality problems not included.
    Furthermore, there is no quality problem due to abuse or misuse. 
    What’s more, the accessories and outer package are intact.
    Please return the product via AIR MAIL to :
    Chenjian

    Room 659 (1439), Huafa Bulding, Zhenxing Road, Huaqiangbei, Futian District, Shenzhen, Guangdong Province, China
    Post code: 518000
    (PS:Please DO keep the accessories, outer pack and bar code INTACT, otherwise a refund or resending is not permitted.) 
    Please write your order No., SKU code of the return product on a piece of paper inside the package for us to verify.  
    If there is anything else that we can do for you, please feel free to contact us.
    Sorry for the inconvience and thanks for your understanding in advance.
    Sincerely 
    Alice
    Customer Service Team
  • 2013-10-17 20:26 You :
  • Unable to your challenges:
    "However, please make sure that the package meets the following requirements:
    First, the product hasn’t been used, quality problems not included.
    Furthermore, there is no quality problem due to abuse or misuse.
    What’s more, the accessories and outer package are intact."
    I got was in the use tablet and after repair. See the photo above! This is a hoax! I do not trust you! I demand a refund 74.99 $ USD!
  • 2013-10-18 15:13 Admin159 :
  • Dear Customer:

    Please ignore those message .

    Just return to us for exchange .

    kind regards

    alice
  • 2013-10-24 01:35 You :
  • for exchange send to:

    Chenjian
    Room 659 (1439), Huafa Bulding, Zhenxing Road, Huaqiangbei, Futian District, Shenzhen, Guangdong Province, China
    Post code: 518000

    Shop compensates my expenses on mail services.
    I understand correctly?
  • 2013-10-24 01:47 You :
  • who incur a loss if the parcel is lost at the post?
  • 2013-10-24 14:30 Admin159 :
  • Dear  Customer:

    If your package is lost in transmit, We can't assume it .

    So We suggest you returning goods to us with a tracking NO. for us to reference.

    kind regards

    alice
  • 2013-11-20 00:33 You :
  • Today was sent from the tablet (clearance merchandise return) with the number RA304391150RU. Please refund the full cost of the tablet $74.99+$13.33 for shipping, tomorrow I will send copies of receipts total $88.32.
  • 2013-11-20 16:55 Admin133 :
  • Dear  Михаил Юрьевич,

    Thank you for email.

    OK, we have recorded the tracking number in our backstage and once the package reach us, we will tell you at once and arrange the refund, please don't worry.

    Sorry for the inconvenience caused and thank you for supporting BuySKU.com.

    Sincerely,
    Amy
    Customer Service Team
    BuySKU.com
  • 2013-12-24 17:15 You :
  • Why not take away from the post office?
  • 2013-12-24 17:17 You :
  • I demand to return the money
  • 2013-12-24 17:32 You :
  • why do not fetch on the mail tablet
    Upload Image:
  • 2013-12-25 10:39 Admin133 :
  • Dear  Михаил Юрьевич,

    Thanks for your email.
    we are sorry to tell you that we still don't get the package from post office, although the information shows it was in China, but now the package haven't reached our local post
    yet, so we can't pick it up, please don't worry about it, and since you have waited a long time, how about resending a new one to you?

    Sorry for the inconvience caused.

    Kind regards,
    Amy
    Customer Service Team
  • 2013-12-26 01:06 You :
  • to whom then handed over the package and he did not accept?
  • 2013-12-26 01:08 You :
  • I understand you hold your time
  • 2013-12-26 01:11 You :
  • took 14 days from the date of delivery failure. Please refund the full cost of the tablet $74.99+$13.33 for shipping, tomorrow I will send copies of receipts total $88.32.
  • 2013-12-26 01:14 You :
  • months does not
  • 2013-12-26 01:14 You :
  • 5 months does not solve the problem, how many more
  • 2013-12-26 10:35 Admin133 :
  • Dear  Михаил Юрьевич,

    Thank you for your reply.

    We feel really sorry for your waiting, but we also hope we can receive the package from you, if not, we also lost a product, what's more, we refund for you, we lost the item and
    money together, it is also the big loss for us, right? so we expect we can receive it asap, hope for your kind understanding.

    and now we can refund for you, please tell us is it your paypal account: u78@bk.ru ?

    if yes, we can pay for $88.32 for you.

    Sorry for the inconvenience caused and thank you for supporting BuySKU.com.

    Sincerely,
    Amy
    Customer Service Team
    BuySKU.com
  • 2014-01-13 16:54 You :
  • Merchant account ID: EHUJVQ2ZCWP8C
  • 2014-01-13 17:20 Admin133 :
  • Dear  Михаил Юрьевич,

    Thank you for your reply.

    we don't understand your answer, please tell us is it your paypal account: u78@bk.ru ?

    if yes, we can pay for $88.32 to your paypal account for lost package.


    Sincerely,
    Amy
    Customer Service Team
    BuySKU.com
  • 2014-01-13 20:24 You :
  • Yes, this is my account u78@bk.ru
  • 2014-01-14 10:05 Admin133 :
  • Dear  Михаил Юрьевич,

    Thank you for prompt reply.

    We have refunded $88.32 for you. please log into your paypal account to take it, the transaction number is 4NJ24678BH5115154.

    Sincerely,
    Amy
    Customer Service Team
    BuySKU.com
  • 2014-01-14 17:11 You :
  • waiting for the arrival of the money
  • 2014-01-14 17:24 Admin133 :
  • We have refunded for you today. you can log into your paypal account to take it within 1-3 working days, dear!
  • 2014-01-18 01:33 You :
  • money is not received
  • 2014-01-18 04:21 You :
  • are enrolled to my account $ 83.25
  • 2014-01-20 10:19 Admin133 :
  • Dear  Михаил Юрьевич,

    Thank you for your reply.

    We have refunded $88.32 for you. you can log into your paypal account to check it, the transaction number is 4NJ24678BH5115154.  you can see the attached picture of our
    refunding.

    Sincerely,
    Amy
    Customer Service Team
    BuySKU.com
    Upload Image:
  • 2014-01-22 03:17 You :
  • /
    Upload Image:
  • 2014-01-22 16:03 Admin133 :
  • yes, that is the money we refunded it for you~  amy
  • 2014-01-23 13:26 You :
  • I been underpaid $ 5.07
  • 2014-01-23 14:23 Admin133 :
  • Dear friend,

    Thank you for your email.

    We are sorry to hear that, paypal need to cost some handling charge and commission, you also can contact with paypal to check it.

    Sorry for the inconvenience caused and hope for your kind understanding first.

    Sincerely,
    Amy
    Customer Service Team
    BuySKU.com

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