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How to reset the password?

If your password is lost, you can get it back online with our password recovery tool. Or you can also contact our online customer service representatives or leave us a message to get it back.

You can get it back as the following steps:
1. Please search this and choose the click "Forgot your password?".
2. Please enter your Registered E-mail Address and submit.
3. Then you will get a link in an email by our system to write your new passport.
4. After you write your new passport, there will pops up a window shows that you have changed the new passport successfully.