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It is necessary for customers to return package via register mail with a tracking number

since it is a long international shipping, a tracking number for customers and us to track the status of returned package is very important. And we will refund or resend till we receive the package, so if you send it via surface mail without tracking number, it will take more time to get it, and also the status can't be tracked , in order to avoid the package losting, customers should send it via register mail with a tracking number, but not an express mail, it will possible have customs problems, and we will not be responsible for the customs and tax.