You are here: Help Center

If you have any question, please feel free to contact us

Where should you return the package

If you decide to send back the items to us, please contact with our customer service representatives about the address. Please contact us here.

It is necessary for customers to return package via register mail with a tracking number.
since it is a long international shipping, a tracking number for customers and us to track the status of returned package is very important. And we will refund or resend till we receive the package, so if you send it via surface mail without tracking number, it will take more time to get it, and also the status can't be tracked , in order to avoid the package losting, customers should send it via register mail with a tracking number, but not an express mail, it will possible have customs problems, and we will not be responsible for the customs and tax.